Issues
Over recent years, A UK market leader has grown both organically & through acquisition. The resulting brand portfolio has brought added pressure to the supply chain and its goal of achieving a customer service level of 98.5% or better. Hansaya Consulting were asked to carry out a study across the supply chain to gain an understanding of how the customer service levels could be maximised within the existing working capital constraints.
Hansaya Approach
The Hansaya team worked alongside a small project team, including Supply Chain, Commercial, Purchasing, Manufacturing & HR to develop and implement the new ways of working required to deliver the necessary improvements, as well as developing the “System For Management” (SFM) required to control the whole, supported by a number of KPIs & business metrics.
Actions Taken Commercial:
Minimise the revenue loss resulting from finished goods shortages through a 3%improvement in customer service.
Develop the future state system for managing, enabling the business to respond more quickly to market requirements.
“We are now using their techniques to achieve savings beyond those which were part of the project
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“Good to see teams working as teams – all the barriers have gone
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“A more user friendly forecast format that allows us to focus on each individual SKU. We also like the way you can visually see the split of promo and base volume
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“The Hansaya project has transformed the way we do business, developing and training The Orchard Way….the results speak volumes…credit to the Hansaya team
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At Hansaya Consulting, we have one goal: to add sustainable value to our clients’ businesses, so that their investment in us is not only returned, but profitable.
If you’re interested in results for your business
